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As a valued AAA Member, you're guaranteed much more than just quality auto repair. AAA Approved Auto Repair Facilities not only meet AAA's tough performance standards while providing reliable and courteous service.
Get a free multi-point vehicle maintenance inspection with any paid service upon request at Approved Auto Repair Facilities. They'll check belts, hoses, tires, etc., and give a written recommendation for repairs.
Repairs performed at Approved Auto Repair Facilities, unless otherwise noted, include a 24-Month/24,000 mile guarantee on parts and labor.
Member receive a 10% discount off labor (save up to $75) on regularly priced services.
Premium car batteries are available at participating AAA Approved Auto Repair locations.
When AAA Approved Auto Repair tows your vehicle, you get quick evaluation in 1 hour and help with finding transportation.
If you have a dispute with an Approved Auto Repair Facility, AAA will investigate and make a recommendation. The facility must accept AAA's suggestion, but you're not required to follow it.
The AAA Approved Auto Repair (AAR) program was created to address one of the most frequent consumer complaints in America — unsatisfactory automobile repairs. The AAR program does this by directing members and other consumers to AAA Approved Auto Repair facilities that meet and maintain high professional standards.
Since the AAR program began in 1975, more than 8,000 auto repair facilities have been established in the United States and Canada. These facilities are inspected, tested and approved through a series of criteria that includes:
This screening takes the guesswork out of finding a facility and allows you to get back on the road quicker.
So, why chance it?
ASE Certification is proof of a technician's knowledge and skills; employment of ASE Certified Technicians is proof of a repair facility's commitment to quality.
Facilities are inspected annually to ensure reliability, honesty, quality, cleanliness and expertise; facilities are also prescreened for fair pricing, staff training and repair support.
Approved Auto Repair is an AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs.
AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for members who schedule service and to abide by AAA decisions in service disputes.
AAR was established in 1975 in limited areas. It has been expanded to more than 8,000 AAA Approved Repair facilities in the United States and Canada. The program is available in all AAA territories.
Contact your local branch, call toll-free 800.AAA.HELP (222.4357), or visit AAA.com to find the facility nearest you.
No. The shops undergo an annual re-inspection and are visited several times a year by AAA staff in an effort to uphold AAA's high standards.
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs.
AAA Approved Auto Repair Facilities not only meet AAA's tough performance standards while providing reliable and courteous service, they are required to provide AAA members with:
For further information about AAA Approved Auto Repair and to locate a facility, click here.
AAR facilities must minimally offer most general repairs. Offering more specialized repairs such as transmission work is optional.
Sometimes. The contractors who tow for AAA make up the Road Service Network, and if they have a repair facility and meet AAA's high standards and requirements, they can become an Approved Auto Repair facility.
As long as the sign reads, "Approved Auto Repair."
AAR facilities are required to provide members with:
Returned Parts: When parts are replaced, upon request the old parts will be returned to you if they do not have to be sent back to the manufacturer for warranty or exchange. Guaranteed estimate either verbally or in writing (local and state regulations will take precedence regarding notification of repair costs).
Dispute Resolution: Should a disagreement arise between you and an AAR facility, AAA will investigate the claims and seek a resolution. AAA's recommendation will automatically be accepted by the repair facility but you will not be bound by the decision.
Yes, members receive a 10% discount off labor (up to $75.00) on regularly priced services.
No. The shops undergo an annual re-inspection and are visited several times a year by AAA staff in an effort to uphold AAA's high standards.
AAA has an ongoing facility service evaluation feedback system in place. The quality of service our members receive is constantly monitored.
If you wish to file an Approved Auto Repair complaint or extend a compliment, please contact the ERS Product Specialist team at 1-866-AAA-CARE (866.222.2273), option 1.
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