Beware of Unpaid Toll Text Scams

Text scams are on the rise, and one of the latest tactics focuses on drivers. These fraudulent schemes use "unpaid toll" notifications to trick unsuspecting recipients into sharing personal information or making payments. States across the U.S. have reported an uptick in these scams. Here's everything you need to know about these toll invoice text scams to protect yourself and your loved ones.

Understanding the scam

Toll invoice text scams operate by preying on the sense of urgency and authority tied to official toll agencies. Scammers send messages claiming to represent toll operators like SunPass in Florida or referencing unpaid tolls in other states such as Indiana, Pennsylvania, or California. These texts often allege that the recipient has unpaid tolls and threaten fines or additional penalties if payment is not made immediately.

Here’s how these scams typically unfold:

• The scammer sends a text claiming the recipient has unpaid tolls.

• The message includes a link or phone number directing the user to make a payment.

• Clicking the link often leads to a fake website designed to look like an official toll agency page.

• Some scams may request sensitive information like license plate numbers or financial details.

These scams can appear shockingly authentic, making it easy for even cautious drivers to fall for them. 

Spotting the red flags

Check out our video above for more on toll invoice text scams.

Staying vigilant is your first line of defense against these toll invoice text scams. Knowing the common characteristics of scam messages allows you to quickly identify and avoid falling victim.

Here are some common red flags to watch out for:

• Misspellings or grammatical errors: Legitimate organizations rarely send messages with typos.
• Generic greetings: Scam messages usually don’t address you by name or reference specific details like your car, toll agency account, or license plate.
• Threatening language: Phrases like "last chance to pay" or warnings about fines and legal action are designed to alarm you into acting without thinking.
• Suspicious links: Hover over links before clicking to see the full URL. A legitimate toll agency’s website will likely use a standard ".gov" or related domain, not a random string of characters.
• Messages from questionable email addresses: Be cautious of messages sent from unofficial email addresses rather than phone numbers or trusted domains.
• Mismatch in toll agency: Check that the toll company mentioned is your state’s. For example, an “invoice” from FasTrak, which handles tolls in California, wouldn’t apply to a driver in Georgia.
• Imitation of logos: Scammers might use copied versions of official agency logos but often include distortions or unusual designs.

For example, the SunPass toll scam has recently become more common in Florida. Drivers should avoid clicking links in unexpected texts claiming to be from SunPass or similar agencies. 

Official communication channels

The most reliable way to verify a toll communication is by bypassing the text altogether. Consulting official channels can quickly confirm whether you have unpaid toll charges.

Here’s how to check a toll communication’s authenticity

1. Visit the official toll agency's website: Many states use trusted portals like SunPass.com or state-run toll websites.
2. Log in to your account: Most toll systems allow you to log in with your account details and check for outstanding payments.
3. Contact customer service: Use the toll agency’s given contact number, typically found on your toll agency card or verified website.

If you suspect a scam, avoid engaging with the text altogether. Never click on suspicious links or provide personal details. 

Protecting yourself from toll scams

Defending against text toll scams doesn't have to be complicated. Adopting essential cybersecurity habits and taking advantage of AAA membership benefits can reduce your risk of falling victim.

Cybersecurity tips for drivers

• Don’t share personal information: Avoid sharing financial details, license plate numbers, or account information via unsecured channels.

• Scrutinize links: Verify the sender’s phone number and hover over links to preview the domain before clicking.

• Monitor accounts regularly: Regularly checking your toll accounts and credit card transactions can help detect unusual activity early.

• Enable security features: Use multi-factor authentication (MFA) on your toll payment accounts whenever possible.

AAA Membership benefit

If you're an AAA member, you can take full advantage of their ProtectMyID service offered through Experian. This feature monitors your financial activity and alerts you regarding your credit usage and limits. 

Reporting the scam

Reporting toll text scams to the appropriate authorities protects you and helps address the broader scam epidemic. Here’s how you can do your part in stopping these scams:

1. Contact your toll agency: Report the scam directly to your toll agency. For example, Florida drivers can contact SunPass, while Georgia users can contact Peach Pass.
2. File a complaint with the FTC: Submit reports to the Federal Trade Commission, including details about the text and any suspicious links.
3. Notify local law enforcement: Scams often involve fraud attempts, which should be reported to local police for further investigation.

For AAA Members, the ProtectMyID program can also guide you if your information has been compromised. 

Be alert, stay safe

Toll invoice text scams are just one of many cyber threats targeting drivers today. By staying informed and cautious, you can keep yourself—and your personal information—safe from harm.

Share this information with friends, family, and fellow drivers to help them stay vigilant. Remember, awareness is key to stopping these scams in their tracks and ensuring the safety of your online and financial information. 

If you’re a AAA Member, use tools like ProtectMyID to enhance your security. AAA is here for you on the road and the digital highway. Together, we can outsmart scammers and protect our communities!