AAA Banking Loans Frequently Asked Questions

What types of loans do you offer?

Auto Club Trust, FSB offers a variety of loan types:

• Purchase (new or used Auto, RV or Motorcycle at a dealership)
• Refinance (current Auto, RV or Motorcycle loan)
• Lease buyout (when you purchase your leased vehicle)
• Unsecured

Are there any types of vehicles Auto Club Trust, FSB does not finance?

Yes. The following vehicles are not eligible for financing:

• Vehicles valued at less than $5,000 (based on franchise dealer invoice for new vehicles or the wholesale value from an official used car value guide such as NADA for used vehicles)
• Vehicles used for commercial and/or business purposes
• Commercial vehicles like heavy-duty trucks (450/4500 series Trucks and vans)
• Salvaged or branded-title vehicles
• Gray market or lemon law vehicles
• Conversion or delivery vehicles, including Cargo and Sprinter vans

Do you offer loans in all 50 states?

No, Auto Club Trust, FSB is a federally chartered and FDIC insured bank, wholly owned by AAA - The Auto Club Group. It provides banking services in Colorado, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Virginia, West Virginia and Wisconsin. 

Are there any specific terms and conditions I should be aware of before applying for a loan?

Specific terms for your loan are determined by a variety of factors, but you should be aware of the following:

• The minimum amount we finance is $5,000
• The maximum amount we finance is $99,000
• Vehicles 10+ years old from the current model year will be reviewed manually prior to approval.
• Term limitations may apply
• Loan-to-value restrictions apply
• A down payment may be required
• Title and state fees may apply

Does Auto Club Trust, FSB offer an extended warranty or GAP coverage?

Yes, we do offer Guaranteed Asset Protection (GAP). We currently do not offer extended vehicle warranties.For more information, please visit the GAP FAQ page here or call 844.541.2886.

Do I need to be a member of AAA to get a loan?

No, non-members may submit an application online or call 844.541.2886 to submit an application by phone.

If I decide to pay my auto loan off early, is there a prepayment penalty?

No. Auto Club Trust, FSB does not charge prepayment penalties for any financing accounts that it services.

How do I apply for a loan?

You can apply for your loan online in just a few minutes by clicking here. There's no fee to apply and most decisions are available within a few hours. Some applications may require a more detailed review and we will notify you by email when the decision is ready. You can also contact us at 844.541.2886 to apply over the phone.

What type of information do you collect when I apply for a loan?

When you apply for a loan with Auto Club Trust, FSB you'll be asked to provide personal information such as:

• Name
• Address
• Social Security Number
• Employment information
• Income
• U.S. citizenship status
• Email address & Phone number

Depending on the specifics of your loan request, the following documents may be required prior to funding:
Driver’s License
Proof of Insurance (Auto, RV or Motorcycle)
Registration
For Auto pay: to be eligible for a discount of 0.25% off your rate you must enroll in auto pay. You will need to provide us with a voided check or letter on bank letterhead containing account number and routing information
Proof of income
Federal tax returns
W-2’s
Financial Statements
For Purchases: Purchase agreement/Buyers order
For Refinance loans and lease buyouts: we require specific vehicle information such as make, model, year, mileage and vehicle identification number (VIN).

What should I do if I've frozen my credit?

If you have frozen your credit report due to security concerns, you will need to temporarily unfreeze with TransUnion to proceed with an application. Please refer to the instructions provided when you froze your report or contact the individual bureaus for more information.

How soon will I know if my loan application has been approved and how long is the approval good for?

Most decisions are available instantly or within a few hours. Some applications may require a more detailed review and we will notify you by email when the decision is ready. 

Your loan approval and interest rate are locked in for 30 calendar days from the date of your original loan submission.

How do I check the status of my loan application?

You can check the status of your loan application at any time by visiting the secure Applicant Portal. We will also notify you by email when the application status is updated.

What if I decide to decline my offer?

You may withdraw your loan application at any time prior to signing your loan documents by sending a message to us through your applicant portal or calling us at 844.541.2886.

Can I get approved for a loan before I pick out my vehicle?

Yes. Your purchase loan approval and interest rate are locked in for 30 calendar days from the date of your original loan submission, which means you know before you shop exactly how much car you can afford.

Who do I contact with questions regarding the application process?

Message us through the applicant portal, call us a 844.541.2886 for assistance or email us at Originations@acg.aaa.com.

If I get a vehicle loan from Auto Club Trust, FSB can I use it to buy a vehicle from anyone?

You have a few options when using Auto Club Trust, FSB to finance your loan:

• Franchise dealers: Franchise dealers sell new and used cars for auto manufacturers such as Ford®, General Motors®, Chrysler®, Honda® and others.
• Approved independent dealers: Independent dealers are not affiliated with auto manufacturers.
• No Private party

If I can get special rate financing at the dealership, why would I finance my car with Auto Club Trust, FSB?

Special rate programs can be very attractive if they're offered for the specific car you want and they provide you with appropriate loan terms, but sometimes the terms are too restrictive, or you may want different terms.

Dealers often offer cash rebates as an alternative to low interest rates. Choosing the cash rebate and financing with us may be a better option for you: By choosing the rebate, applying it to your down payment and combining that with low-rate financing from us, you can maximize your total savings.

Can I refinance my existing vehicle loan through Auto Club Trust, FSB?

Yes, you may refinance your existing loan whether it's through Auto Club Trust, FSB or another financial institution. 

*Please note that some promotions may not be available when you refinance an existing loan. 

Purchasing from a dealer

1. Present your online preapproval offer to the dealership if required. This offer can be accessed online in the applicant portal through our website at any time.
2. When ready to finalize your purchase upload the requested documents through the online applicant portal in PDF or JPG format.
3. After we have reviewed your uploaded documents, (typically within one business day, excluding holidays) you will receive an email to sign your loan package via DocuSign.
4. Once your documents have been signed your loan disbursement will be processed.
5. The check payable to the dealer will be sent to the dealership via UPS overnight.
6. If you have any questions at any point in the process, please call us at 844.541.2886 for assistance or message us through the applicant portal.

 Refinancing an existing car loan

1. Review the terms of your approval.
2. Upload the requested documents through the online applicant portal in PDF or JPG format.
3. When the application is ready to close you will receive an email to sign your loan package via DocuSign.
4. Once your documents have been signed your loan disbursement will be processed and sent via UPS to your current lender.

We will provide you with detailed next steps on how to complete the title process once the loan is complete.

Lease Buyout

1. Review the terms of your approval.
2. Upload the requested documents through the online application portal in PDF or JPG format.
3. After we have reviewed the uploaded documents, you will receive an email to sign your loan package via DocuSign.
4. You may need to speak with your current leasing company to finalize the termination of your lease.

We will provide you detailed next steps on how to complete the title process once the loan is complete.

**Some leasing companies may require you to visit local dealer to complete purchase for lease buyout. You may need to speak with your current leasing company for further details.

Lease Buy Out

Funds will be mailed to your leaseholder via 2nd day air by UPS with tracking, along with a letter asking that the title be sent to Auto Club Trust, FSB. Once we have received the title paperwork, you will be mailed a packet containing the lien application, title paperwork and if applicable, a check made payable to the DMV. It will be accompanied with instructions.

You are required to take the title to your Department of Motor Vehicle to register the vehicle in your name and to add us as lienholder and it is required to appear as follows:

Auto Club Trust, FSB
PO Box 1712
Cockeysville MD 21030 

If you fail to add the lienholder at the time of registration, you may incur additional fees. 

****If you reside in New Jersey and Colorado the lienholder name needs appear as follows:

Auto Club Trust, FSB
1 Auto Club Drive
Dearborn, MI 48126

What if I Refinance?

The release of lien from your prior finance company needs to be sent to ACT along with your title.  A signed lien application is also needed.  Once we have your title, the release of lien from your prior lien holder and the signed lien application, all of this is sent to the DMV in your state to release the prior lien holder and add our lien and a new title is issued.  If your state is an electronic title state your title will remain as an electronic title. 

What if I purchase my vehicle from a dealer?

The dealership is responsible for titling the vehicle in your name and placing Auto Club Trust, FSB as lien holder. 

Will there be a cost involved to title my vehicle?

Costs, such as tax, tag and title fees vary by state. Check with your local title agency for specific fee information.

How do I email Auto Club Trust, FSB with a question about my loan?

ConsumerLoans@acg.aaa.com

I closed on my loan with Auto Club Trust, FSB; what happens next?

Within a few days after your closing date, you will receive a welcome package containing the following:

• A letter welcoming you to Auto Club Trust, FSB
• Information about your account including your account number, the date your first payment is due and confirmation of your monthly payment amount
• Information about Online Banking features and benefits
• Contact information for auto loan customer service

How do I sign up for Auto Club Trust, FSB Online Banking?

You can enroll in Online Banking in just a few minutes. You may also want to consider downloading the AAA Mobile app so you can easily manage your auto loan on the go.